Policies and FAQ
DUE TO COVID-19 THERE MAY BE SHIPPING AND TRACKING DELAYS. LJBJEWELRY IS NOT RESPONSIBLE FOR THESE USPS DELAYS. WE WILL DO OUR BEST TO KEEP YOU UPDATED WITH THE TRACKING OF YOUR PACKAGE. FABRICATION TIMES ARE NOT AFFECTED.
Eligible purchases can be returned for a refund or exchanged.
Discounted or items on sale cannot be returned or exchanged. All sales for discounted items are final. Digital products are non refundable.
Eligible items must be shipped back within one week after receipt of the package. LjBjewelry will email you a return shipping label for your return package only for domestic shipping. International customers are responsible for return shipping cost.
A refund will be issued only when the jewelry item is received in perfect condition within the required time frame. The refund will be processed via the same method as the original payment.
Made to order purchases, such as Knot Rings or bangles can be resized if there are size issues. A return shipping label will be emailed to the customer. The first resizing is free, however there will be a $25.00 fee if a second resizing is needed. Not all rings with stone settings can be resized. If the ring cannot be resized, a refund will be issued. Feel free to contact me if you have questions.
TURNAROUND/ FABRICATION TIMES
One of a kind items or ready available items are shipped out within 1-2 business from the date of the purchase.
Fabrication time for made to order items 1-5 business days.
Fabrication time for special custom orders 1-2 weeks.
For all special custom orders, LjBjewelry requires a 40% deposit for orders with a retail value above $100.00
LjBjewelry does not work with the customers provided metals or gemstones, this creates greater liability.
All purchases are gift wrapped, insured and are shipped with tracking.
LjBjewelry offers free Domestic shipping within the United States.
All packages are shipped in a padded envelope USPS first class 1-3 business days.
If you prefer another shipping method or carrier please contact me before making your purchase.
For international shipping, packages are shipped with USPS first class international. International shipping cost is $10.00 and can take up to two weeks to arrive. Custom fees may be applied and your package may be held in customs for a certain amount of time. LjBjewelry is not responsible for any custom fees applied or the duration your package is held in customs. Please check with you local postal service regarding any duty fees you may be charge or have to pay upon receiving your package.
There are some countries that do not allow jewelry to be shipped to. Please verify your countries rules and regulations and import policies before making your purchase.
For Lost packages, the customer must wait 21 days for domestic and 45 days for international before making a claim.
Damage Claims can be filed immediately.
Claims must be filed no later than 80 days from the shipping date.
International and return Shipping costs are non refundable.
LjBjewelry is not responsible for lost or damaged goods during shipping.
Photos: I do my best to capture the true colors of the stones used in my jewelry creations. However, all computer resolutions are different and there may be some variation of stone color. Made to order items may vary from photos as each one is made when the order is placed.
Jewelry maintenance: try not to get the jewelry wet or use hand lotions while wearing jewelry, this could damage the patina.
Customers may checkout as guest or create an account.