Returns & Refund Policies

RETURNS

• Eligible purchases can be returned for a refund, store credit or an exchange.

• For returned discounted items, or items purchased from a sale event there is a 10% restocking fee. This fee will be deducted from the refund along with the return shipping cost.
• All sales of digital products are final and not eligible for refunds

• Eligible items for return must be shipped back within TWO WEEKS after receiving your package.

• LjBjewelry will send  you a return shipping label for DOMESTIC shipping only in the USA. Please contact me  to receive your return shipping label via email. Customers will receive a link with the shipping label to download and print.
• The return shipping label is for  USPS Ground Advantage rate.
• Tracking is included with the USPS First Class Shipping Label.
• Insurance is included when the retail value exceeds $100.00.
• The label is suitable for a 5 oz  box package/padded envelope.
•  Package dimensions are  6x4x2 inches.  We recommend reusing the original shipping box but a padded envelope similar in dimension is also fine as long as it does not exceed 5 oz.

• You must use the return shipping label provided.
• Correctly read and follow the above instructions, use the original shipping box or a similar box/padded envelope that does not exceed 5 oz and is similar in dimensions to the original shipping box 6x4x2 in.
  
• Any additional shipping costs incurred by incorrectly returned items will be deducted from the customer's refund.

• Incorrectly returned items may result in LjBjewelry being automatically charged for shipping upgrades. 
• When the customer uses a Flat Rate Priority Shipping box with the provided First Class  Return Shipping label or exceeds the 5 oz limit with their own packaging. This results in LjBjewelry being automatically charge for a shipping upgrade.
• The shipping upgrade amount WILL be deducted from the customers refund. Proof of this additional charge will be provided along with the remaining amount of the refund.
• If a customer does NOT use the provided return shipping label and the package is lost, damaged or stolen, LjBjewelry is not responsible and no refund will be issued.
• If a customer alters the return label in anyway and the package is lost, stolen, or damaged, LjBjewelry is not responsible and no refund will be issued.

• International customers are responsible for return shipping cost.

REFUNDS

• A refund will be issued only when the jewelry item is received in perfect condition within the required time frame.
• The refund will be processed via the same method as the original payment within TWO business days after receiving the returned item in perfect condition.
• We are unable to offer refunds for any carrier delays.
• We are unable to refund/reship packages that are still in transit; this includes packages that the USPS has denoted “In Transit, Arriving Late”.
• Customers must use the provided return shipping label from LjBjewelry to be eligible for a refund.
• If a customer uses their own shipping methods,  and consequently the package is lost, stolen or damaged, LjBjewelry is NOT responsible and the customer is no longer eligible for a refund.

• Made to order purchases, such as Knot Rings or stacking rings can be exchanged if there is a size issue.
• please contact me prior to returning your item
• A return shipping label will be emailed to the customer.
• The first resizing is free, however there will be a $25.00 fee if a second resizing is needed.
• Not all rings with stone settings can be resized. If the ring cannot be resized, a refund will be issued. Feel free to contact me if you have questions.
• Items that are eligible for exchanges can only be exchange with other items of the same retail value.

CANCELLATIONS

• Orders can be canceled within 24 hours of the initial purchase
• Please contact me within 24 hours in order to cancel your order

Laura Jane Bouton

LjBjewelry

410 West Falmouth HWY

West Falmouth, Ma 02574

Phone 508-444-9670

info@LjBjewelryshop.com